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Terms & Conditions

Product Information and Pricing Disclaimer

NorthWest Electrical Supply Company strives for 100% customer satisfaction. We aim to give you accurate content, including product information, policies, and pricing. Policies, pricing, and item availability are subject to change without notice, and NorthWest Electrical Supply Company reserves the right to limit quantities.  Prices displayed are subject to final approval at the time of order fulfillment. Images are shown for representational purposes only.  In the event NorthWest Electrical Supply Company is unable to provide an actual image of a product, we reserve the right to substitute a similar image for the one described in the product information.  While NorthWest Electrical Supply Company tries in good faith to make sure that the information displayed is accurate, we cannot be responsible for typographical errors or technical inaccuracies.  This disclaimer in no way affects the terms of the manufacturer's warranty, if any.

Prices from our Vendors can change frequently and at any time. We cannot rebate or honor any possible price adjustments shown days, weeks, or months later after an order has been placed.

By purchasing any product from northwestelectricalsupply.com you agree that you have clicked on, read, understand, and comply with all parts of our Terms & Conditions policy.

Product Availability

Items listed as "In Stock" are already available in at least one NorthWest Electrical Supply Company location.  All items are not immediately available in all NorthWest Electrical Supply Company locations; items listed as "In Stock" may not be available at the NorthWest Electrical Supply Company location nearest you.

Items listed as "Usually Ships in (X) Days" are generally available or expected to be available soon; once the items you ordered are in stock, we'll package and ship them to you.  You will be notified by a NorthWest Electrical Supply Company representative if one or more of the items that you have ordered are not immediately available.

NorthWest Electrical Supply Company cannot be responsible for any delays in delivery which result from any circumstances beyond its control, including without limitation, product unavailability, carrier delays, delays due to fire, severe weather conditions, failure of power, labor problems, acts of war, terrorism, general insurrection, acts of God or acts of any government or agency. If you are concerned about the availability of any particular product, please call our customer service department at 847-255-3700 for a better estimate. Remember, any shipping dates provided by NorthWest Electrical Supply Company or its employees are estimates only.

Product Warranty

NorthWest Electrical Supply carries a wide variety of quality manufacturers. Most of these manufacturers offer a warranty with their products. Please keep your NorthWest Electrical Supply receipt and warranty information showing proof of the date of purchase. This will insure your coverage for anything that may arise within and under the guidelines of that particular manufacturer�s warranty.

Product Payment

Products and shipping costs are to be prepaid at the time of order. We accept Visa, Master Card, Discover, personal checks, money orders, and wire transfers. Additional charges may apply for wire transfers. Personal and business checks sent will require processing time before any shipments are sent (usually 10 business days).

Your credit card payment is processed for the amount of your order as soon as the order is placed by you.

Cancellations & Returns

If you wish to cancel or change your order for any reason, please call our customer service department at 847-255-3700 immediately. A full refund can be made provided we are contacted prior to shipment of your stock order and/or if your non-stock product has not been ordered from the manufacturer.

You may return stock merchandise for a full refund, less shipping and handling, within 30 days of delivery provided that the merchandise was provided out of our warehouse stock, is not the result of a special buy, and is returned new, undamaged, in saleable condition and in the original box with all packing materials, including all accessories. Do not discard any of the original packing. The value of any missing accessories will be deducted from the credit amount of a return, providing we can repurchase the accessory to make the item complete and saleable.

Special ordered items are subject to cancellation, restocking, handling, and freight charges. (Charged to us by our vendors). These charges normally amount to approximately 25% of the return value, but can be higher depending on specific manufacturer�s policies.

Discontinued items, custom items, installed fixtures, or floor samples cannot be returned or cancelled unless defective.Cut wire is non-returnable.

We must be notified within 30 days from date of delivery that you wish to return your product. We cannot return the cost of shipping and handling.

A "Return Goods Authorization" number will be required from us for you to return your merchandise. Contact us at 847-255-3700 to submit your RGA request.

You the consumer (purchaser) will be responsible for return shipping charges. Always insure your shipment for the full value of the product. Any returned orders not having a "Return Goods Authorization" number will be refused by us and the product will be shipped back to you at your own expense. Please write "RGA" number on the shipping label ONLY. Do not write directly on the carton.

Ship Returns to: NorthWest Electrical Supply, RGA#__________________, 600 E. Rand Rd., Mt. Prospect, IL 60056. All returns must be sent with prepaid shipping.

Certain products, including any opened cartons, may require a manufacturer�s inspection, before credit is allowed. If this procedure is necessary, please allow up to 4 weeks for processing credit. There may be a repackaging fee.

Damaged Products

Merchandise should be inspected at time of delivery. If you suspect damage, please note "damaged" upon signing for your package. You may refuse the delivery if the outside damage appears extreme or has made the product unusable. If you find hidden damage upon internal inspection of your cartons, please notify us immediately so we can file a claim on your behalf. We must report damage within 48 hours to UPS or Fed-Ex.

We cannot accept responsibility for broken or damaged merchandise reported after the 48 hours. Although your order will be considered non-returnable, we will make every effort to order replacement parts, or arrange a repair solution at a reasonable charge to correct the situation as soon as possible. Your satisfaction is very important to us.

To return a damaged product, you must have a "Return Authorization Number" as stated in our Cancellations & Returns section.

Customer Privacy

All information collected from the consumer is strictly for use by NorthWest Electrical Supply. We will only use your information to assist us with processing your orders, order history, notification of upcoming sales/events, and product availability. If you do not wish to be included in our customer database for future use, please deselect this option when checking out. We respect your rights and do not wish to invade your privacy.